![]() It uses the same network that 3G and 4G mobile phones us and varies greatly between providers, locations, times of the day and the hardware used to connect. Mobile Network - This type of connection is sometime called "wireless broadband" or "mobile broadband". Satellite - This type of service is notoriously problematic due to atmospheric conditions like rain and storms that interrupt the signal and can be the source of many issues including poor speeds and bad connection stability. In most cases this is "broadband" delivered over the copper telephone network.Ĭable - This type of connection is shared between many users and, as such, available speeds are often highly dependant on the number of users on at that time and their demands on the system. The most common being ADSL, SHDSL and VDSL. Here is a little info about the common types. If you are unsure about your connection, you can check with your ISP (internet service provider) what your connection type is. If you are still having issues with your download please use the special contact form below.Ī reliable internet connection is vital for downloading large files. I’ve read all the FAQ and I’m still having problems. It’s the underlined text after the word Download. If you can’t see your file there search for it using the name of the file in the Order that your received via email. ![]() Try looking at you most recent files in your Downloads folder first. If that still doesn’t work (pretty unusual) then you probably don’t have unzipping software installed, you can get that for PC’s here. If that option is not listed then double-click on the file, select all the files and drag them into a folder or onto your desktop to extract them. If you are on a PC and that doesn’t work try right clicking and choose Extract All in the menu. To decompress it simply double-click on it, it’s built into the Mac OS. Some files will be delivered as a compressed file in. Try downloading the file again by clicking on the link in the Order that your received via email. You can check this by right clicking on the file and selecting Get Info on a Mac, or Properties on a PC, and comparing the size of the file with the size listed in the Product Description on the Product Page of the item that you purchased. Most likely you download is not complete, this is usually caused by an interruption to your internet connection. I get an error message when I try to unzip my download. If you are using a wireless internet connection, try plugging in directly. ![]() If the download has stalled, stop it and try again by clicking on your link. Make sure that the file is fully downloaded before trying to open it. Some internet providers slow the speed of large downloads, so it could take a while to fully download. Downloading large files using dial-up is not recommended. You can also try another connection if available. Try downloading your files in off-peak times, like early in the morning or later at night. This is more likely to be a problem if you have satellite or wireless internet, especially during peak usage times. Some people experience problems downloading large files because their internet connection is congested. Do you have a wireless, satellite or dial-up connection? mobi files can be opened after copying across onto your Kindle device, or by using the Kindle App on your computer or mobile device. pdf to your my books Google account to access them from your device when you have logged-in to Google. You may require an Application, such as iBooks, or Play Books to read your files on your mobile device. ePub files on your computer using readers such as Adobe’s Digital Editions and Calibre or you can use iBooks on the Mac. pdf) onto your preferred program, like iTunes or Windows Media Player, to include them in the library and then sync your files to your mobile device. Drag and drop music (.mp3) or your eBook files (.ePub or. ![]() ![]() pdf files on your desktop computer using Adobe Reader. pdf documents by double-clicking on them or by opening them from within your favourite reading program – we recommend opening your. I’ve downloaded my file, how do I use it? ![]()
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